Troubleshooting

The troubleshooting area contains answers to the most frequently asked questions by customers while using the platform.

How to Troubleshoot Email Notification Issue

Sometimes, you may have an issue with emails being unable to be received. There may be many causes for your failure to get the emails; please find them below as I believe they will enable you to...

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By Usama Ahmad

updated 1 day ago

Unable to Create Comments

Sometimes, when you add a comment, you get this error message below: “A user must be selected to post a comment" when the user or Guest tries to leave a comment/task on your website. Check...

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By Usama Ahmad

updated 1 day ago

Unable to Access Settings

Sometimes, users get an error message while trying to access settings: "Sorry, you are not allowed to access this page." The screenshot below serves as a reference: It happens because the settings...

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By Usama Ahmad

updated 1 day ago

How to Archive a website

In the Agency dashboard, if you don’t want to see the website on the website section on the agency dashboard. You can simply archive it. Archiving the website does not mean we are deleting the...

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By Usama Ahmad

updated 1 day ago

How to find license key

In this article, we will guide you on where to find your license key and where to save that license key. Steps: Kindly visit Atarim.io/account and click on the license section, you can see your...

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By Usama Ahmad

updated 1 day ago

How to fix a hidden bottom bar

Sometimes it happens that the bottom bar could not visible to create tasks, there are different methods to fix it. We have listed some of the methods to resolve it. Steps to resolve it: Check if...

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By Usama Ahmad

updated about 5 hours ago

License Status incase of Domain Changed

You must take into consideration that every website URL is handled differently when transferring licenses. Though you want to transfer your website from one domain to another, you will need to...

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By Usama Ahmad

updated 43 minutes ago

Unable to see Atarim on Guest Mode

Sometimes, when you activate the guest mode, you will be unable to see the tool on the website. This occurs as a result of your website's cache. You can clear the cache and the tool will continue...

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By Usama Ahmad

updated less than a minute ago